The Willerby Warranty

As soon as you have taken ownership of your brand-new Willerby caravan or lodge, your comprehensive warranty cover begins, giving you peace of mind and allowing you to enjoy your new purchase, problem free! We’ve designed this short guide to summarise some key points covered throughout the Willerby warranty but if you ever need to know more, or would like to book a repair, please get in touch.

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Registering Your Warranty

The Park you’ve chosen to site your new Willerby home should take care of the registration for you, as well as any future correspondence; however, we recommend playing it safe by registering your details directly on the Willerby website. Once accepted, you’ll receive an activation email which you should keep safe in case you need it in the future.

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Visual Inspection

Once your new Willerby home is on Park, we’ll personally visit and carry out a full visual inspection to make sure everything is as it should be.

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Find Anything?

If you do discover anything not as it should be, you should speak to your Park immediately and we can arrange for one of our experienced technicians to come out and rectify any snags.

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Additional information

You should find a copy of the Willerby Owner’s Handbook inside one of the drawers upon delivery. Be sure to read and comply with any of the instructions in the handbook as any failures to do so could invalidate the warranty — so it’s best to read it thoroughly!

What does the Willerby Warranty cover?

Subject to conditions and exceptions, your Willerby home is guaranteed against manufacturing defects within the first 12 months of ownership and further details are available in the Owner’s Handbook. However, as you’ll see shortly, the Willerby warranty also extends beyond 12 months for specific items.

Three-year Parts Warranty

There is an additional two years’ parts warranty cover (after the initial 12 months) if a manufacturing defect occurs on the following items:

  • Willerby manufactured fitted furniture
  • Soft furnishings, chairs and upholstery
  • Kitchen sink
  • Shower cubicles and shower doors
  • Sanitaryware, baths and taps (does not include radiators)
  • Sockets and switches
  • Internal doors and door handles
  • Gutters and fall-pipes*
  • Cladding*

*Please refer to the Owner’s Handbook for the specific details on each product.


5-year Structural Warranty

There is an additional four years’ structural warranty cover (after the initial 12 months) on the following structural items and boiler:

  • External doors
  • PVCu windows
  • Roof, walls and ceilings
  • Carpets
  • Boiler*

*The boiler warranty must be registered with the manufacturer within 30 days of the commissioning of the boiler and the boiler must be serviced annually by a Gas Safe registered engineer; please note this is for Vaillant boilers only


Chassis Warranty

We offer two principal types of chassis on our Willerby models, which is either a Painted Steel Chassis or a Fully Galvanised Chassis, please refer to page 35 in your Willerby Handbook.

For Painted Steel Chassis, the anti-corrosion warranty is two years from the date of chassis manufacture or one year from the date of sale (to end-user), whichever occurs first.

For Fully Galvanised Steel Chassis, the anti-corrosion warranty is 12 years from the date of chassis manufacture or ten years from the date of sale (to end-user), whichever occurs first.


Willerby Terms and Conditions

In your Owner’s Handbook, you’ll find information about the conditions and exceptions applied to the Willerby warranty, so please make sure to give it a thorough read. However, we have outlined a few limitations here to bear in mind when making a claim:

  • Willerby will cover all parts and labour associated with any repair work carried out under warranty.
  • Willerby cannot accept responsibility for any loss or damage suffered (or incurred) as a consequence of your failure or delay in reporting defects promptly.
  • Any claims involving electrical and/or gas appliances should be dealt with per the manufacturer handbook supplied with the individual device(s).
  • Willerby cannot accept responsibility for any loss or damage suffered as a consequence of your failure to use the correct qualified individuals or company.


How to Claim Under The Willerby Warranty

If you’ve spotted something , you should contact your Park operator as soon as possible, who will then pass any warranty claims to Southern Counties Leisure. Your contact at the Park should keep you updated throughout the process, so please speak with them for any updates on your claim.

You need to have the following information to give to your Park operator:

  • The model and size of your holiday home or lodge
  • Description of fault, location and photograph
  • The serial number provided on your purchase paperwork (you can also usually find this in your boiler cupboard or on the rear of your holiday home).

Got a question or query? Enquire here

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